Terms & conditions

  • Passengers are requested to arrive at the boarding point at least 15 min before the scheduled time of departure.
  • Passenger shall present valid e-Ticket along with a valid photo identity card of at least one of the passengers of the group issued by one the government authority otherwise they will be denied boarding and not entitled for refund.
  • The arrival and departure times mentioned on the ticket are only tentative timings. Buses may be delayed due to some unavoidable reasons like traffic jams etc., However the bus will not leave the source before the time that is mentioned on the ticket.
  • Unless it is explicitly mentioned on the ticket, bus will not take the responsibility of picking up passengers at their places. The passengers should reach at the mentioned office/boarding point 15 min before the scheduled travel.
  • The company shall not be responsible for any delay or inconvenience during the journey due to breakdown of the vehicle or other reasons beyond the control of the company.
  • The trips are subject to cancellation or postponement due to breakdown of the vehicle or insufficient passengers for the trip. Under such circumstance passengers will be intimated through email/phone as soon as possible and the ticket amount will be refunded. No passenger will be taken on the wayside. Baggage and Luggage will be booked at owner's risk subjected to the acceptance by travel operators
  • Video and Air conditioning in the buses is not guaranteed.
  • Kindly Note: Operator may ask the photo ID when details are mismatch of the credit/debit card holder whose card has been used for the transaction. This may be any one of the following: - 1) Driver's License or, 2) Social Security Card or, 3) Passport or National Identity Card or, 4) PAN Card / Voters Card.
  • The tickets booked through easybus are cancellable. The refunded money is transferred back to the passenger's credit/Debit card/ITZ Card as per the terms and conditions.
  • Maximum baggage allowed per passenger is 20 Kgs, Excess baggage will be charged as per the travel operators rules. Company is not responsible for the lost or damage of the luggage carried by the passenger. travel operators does not allow any pets on board its service.
  • Cancellation / Refunds:
    Ticket cancellations:
    For ticket cancelled 10% shall be deducted on the fare. (No refund will be given to passenger who do not report at the boarding point on time.) For Special Services,Canellation be done before 24Hrs prior to the start time of departure.less than 24Hrs No Cancellation. Note: Only bonafide passengers holding valid tickets booked at easybus site or its agents are allowed to cancel tickets and collect refund at their respective counters only. It is mandatory to show original photo identity card at the time of cancellation. Cancellation of tickets purchased through Web should be done through Web only.
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